Honda heated grips under warranty????

[curmudgeon]

I know this has been covered before, but excuse me if I ask again. My cousins Honda grips quit and the left grip appears to be the cause. He was told the grips aren't covered under warranty. I seem to recall that others have found it to be covered under warranty. So which is it???

As a secondary question what is the phone number for Honda Customer Service and are they the ones to call for a warranty question??

Phil

[fastflyer20]

In case the warranty issue does not work in your cousins favor -

FIRST - check for voltage and a good connection at the grip lead wire terminals. It may be a simple contact issue.

SECOND - Look for a short in the lead wire. You can cut the old wire at the grip and solder a new one on.

THIRD -
Consider replacing the stock "hard as a bowling ball" grips with Symtec heat foil and standard grips over the top connected to the Honda controller.
The foil cost around $32 including shipping. Put your favorite rubber grip on top and you will not believe the improvement.

[ConqSoft]

I thought they were only covered under the bike's warranty if the dealer installed them for you before you took delivery...

[Bones]

I thought they were only covered under the bike's warranty if the dealer installed them for you before you took delivery...

I thought that's how it's supposed to be too, but when I took delivery (11/02) the OEM heated grip kit was not available to dealers in the Northeast. They were available from Honda Direct Line in Miami (where heated grips are REALLY important), so I bought a set and put them on with help from my buddy a former Honda tech. When they died two years later, I called Honda Customer Relations and my dealer, and after very little discussion had a new set of grips in transit to the dealer who put them on. No cost except my time.

They work great, but if I had it to do over, knowing what I know now and with the skills I've learned through this forum, I'd go with the foil heaters and aftermarket grips.

[snowmoer]

If you strike out with the warranty, and your cousin still wants Honda grips, then David Silver in the UK sells just the grip that went bad. You have to get a whole new kit here in the states.

[curmudgeon]

His Honda Dealer in Oregon was able to order a single grip so fixing it isn't a problem. I just thought it should be under warranty as it's a Honda part installed by his dealer.

Phil

[Kempo-STer]

MIne failed and my dealer replaced them under warranty. They told it was because I bought them when I purchased the bike. So anything that is on the bike when you take delivery should be covered.