Please Flame - Dealer Kudos

[Finewest]

OK, here's your chance to flame a member... here goes...

I recently had my 06 ST1300 Veronica serviced. Had new tires installed with 90 degree valve stems and all the hydraulic fluids replaced. Even though the final price was pretty high as THEY ALL ARE they did a great job. Today I dropped off two large pizzas as a tip for their work and hope they remember me. They were very appreciative. The dealer is North County House of Motorcycles in Oceanside. I believe in tipping for good service.

Oooowwww!!! My butt is burning! :flame

[vossman]

No flaming here. I think you did right, I did the same thing with a cold 12 pack to a Honda service crew that helped me out of a jam.

[Herleman]

...me want pizza.

Classy move Fred. Good works too often go unacknowledged.

No flame. (and I really didn't have any pictures to sell either).

[RideTN]

loaded with anchovies i hope

[forgitaboutut]

OK, here's your chance to flame a member... here goes...

I recently had my 06 ST1300 Veronica serviced. Had new tires installed with 90 degree valve stems and all the hydraulic fluids replaced. Even though the final price was pretty high as THEY ALL ARE they did a great job. Today I dropped off two large pizzas as a tip for their work and hope they remember me. They were very appreciative. The dealer is North County House of Motorcycles in Oceanside. I believe in tipping for good service.

Oooowwww!!! My butt is burning! :flame

that's one way to make sure they do you right!
I don't mind paying more,as long as I am happy with the work done!

[Tarheel_Rider]

I don't get the expectation of being flamed. Work costs money, I don't work for free and I appreciate it when my good work is recognized by somebody beyond the fact I get paid. I hope when someone does extra good for me, I take the time to acknowledge that in addition to paying them fairly for their work. So good for you in taking them a pizza.

[Del]

I always tip the trusted wrench who works on my bikes, just like I try to tip anyone who works on any of my vehicles, business or pleasure. Better service, higher likelyhood of bad parts falling under warranty and a good chance to hear "there is no need to do that this time, I will let you know next time".

[Bacon]

A positive letter from my customers to the company never did my appraisals any harm that's for sure. A Christmas lunch was also very nice.

[Ron]

My tip would come after a few miles were on it. It's not like a dinner when you had good service and the food was good. You know that at the dinner. The bike could go 5 miles and parts fall off or if the problem was an operating problem, how would you know it's fixed without a few miles?

[Finewest]

Already put 100+ miles on it and it's rockin'!

[Jefro]

Hi Fred!
I usually write a nice letter to the general manager for very good service, and it can help the person when it comes time for yearly evaluations.
Some shops also post commendation letters for their customers to read.
I don't mind paying the going rate when I know the work is done right, but I try to do all my own work for personal satisfaction.
Jefro.

[BigTom]

Jeeze, Fred. Did somebody give you a 'get out of jail free' card?

Nah, I think you did good. Good work and good service is appreciated, and a reward isn't out of line.

I do my own, mostly, because I can, and I trust myself to do it right. I don't have any issues with my local Honda shop (service department:)), I just really prefer to do it myself. And it has nothing to do with the money they charge, I charge a like ammount when I am working:)

What is really sad is that sometimes people pay that sort of money for incompetence!

[lddave]

The dealer I use gets homemade cookies and Shiner beer every December from me.

[Imrubicon]

I'm comming up on 6200 miles but I did the same thing wit ha 12 pack of bud for the guys who did my Jeep wheels and tire to 33's.
They were very careful not to scratch the rims and loaded everything just right for me .
Course I went out and dinged them a week later LOL by sliding off of a big rock LOL Still they do a real fast JOB for me when rotation comes around and pretty much anything like that when needed .

[AzDesertRider]

Very cool Fred!

At my shop it seems we always remember the problem customers. Sadly, the average nice customer gets forgotten. But, we never forget customers that bring food. Pizza & doughnuts have a way making a lasting impression.

[Lou65]

I gave all my guys at the shop a bottle of a new dry film
lubricant to play with and they had my risers installed
before I got home....

[John Anthony]

I think it's a great idea to recognize good service. Most people piss and moan about problems and blow the smallest things out of proportion. When you recognize good service it just encourages them to do more of it.

John

[Finewest]

I think it's a great idea to recognize good service. Most people piss and moan about problems and blow the smallest things out of proportion. When you recognize good service it just encourages them to do more of it.

John

Exactly!

[Herleman]

The ultimate gift.

Pizza.

And two of them!

Life is good.

(I'm a very nice person most of the time (most dogs like me). Can I have a Pizza, too)

[Finewest]

The ultimate gift.

Pizza.

And two of them!

Life is good.

(I'm a very nice person most of the time (most dogs like me). Can I have a Pizza, too)

I need a oil change. When can I expect you? ;)

[ifly]

I have my wife make them a big home made cake and it has paid off from the parts department to the service department .

[Stein]

Pizza is a good tip as it can be shared amongst (sp)the people who may have helped you without you knowing about it. As Parts Manager at our shop, the gesture itself will make the staff remember you in the future, good job.
Terry

[zombiebritts]

JEEZ FRED Pizza and no beer ????

Actually , Fred , that was a classy move.

I usually take Tim Hortons to my trusted mechanics. Canadians gotta have Timmies.

I will be trying out a new Honda mechanic tomorrow in Embrum for my newly acquired ST1300 (2003). These people come highly recommended.

[Geoff]

A couple years ago when i had a kawasaki...i had some work done at the local dealer and it really got screwed up...they came to my house, picked up the bike , fixed it, waxed it and brought it back to the house and put it in the garage...and gave me all the money back from the bill.$512.......I took donuts down to the sales office and the shop and to this day when I stop in to look they remember me.:) :)

[TPadden]

......this day when I stop in to look they remember me.:) :)

My dealers remember me because I buy my bikes there ....... for my last 400,000 miles and 8 bikes that's the only time they've seen me (when I'm shopping); but they still remember me :) !

Well, maybe not the San Diego Honda Dealer, but every time I see Don Cameron who used to own the BMW dealer in Deming N.M. (and attends a lot of rallys) he asks me about the LT (now over 100K miles) that I bought from him on a road trip when all I needed was a new rear tire.

When I called to see if the local dealer had an ST I actually heard the salesman yell over the phone "Anyone know a Tom Padden - he wants to test ride an ST" and I heard the service manager, who I've ridden with, yell back "If that's Tom Padden I better service one because he's going to buy it!". Never sent him a pizza ...................:)

I really think it's more because we treated them like PEOPLE rather than anything else.

When I stopped in to visit the local Yamaha dealer I let him test ride my new MV Agusta and as I was leaving he GAVE me a couple oil filters for my FZ-1, never sent him pizza either ....................... :) :)

Tom
Gainesville, Mo.
Weeki Wachee, Fl.