CrashTestDanny
07-25-2007, 09:21 PM
Well, I've been having a couple problems with the ST for a few months and finally got the nerve up to go into the STealer to get them to look at it and agree that my windscreen motor and my rear shock are both toast and need to be replaced under warranty. I learned last week that their previous service manager had left and was replaced by his former assistant... WHEEEEEEEE!!!
Old guy vs. new guy:
on tires:
"If you paid 50% or more too much buying them here, you can leave the bike with us for three weeks and we'll get them mounted for you. Don't count on the same thing you ordered though..." vs. "Sure, we'll mount a new tire you bought on the net. Would you like it done while you wait or can you leave it with us until Lunch?"
on routine maintenance work:
"Leave it with us for three weeks and we'll see if we can get your oil changed..." vs. "Sure! I can change your oil in 30 minutes while you wait!"
on warranty work:
"That bug splat isn't stock. I don't think we'll be able to warranty that..." vs. "Aww - those mods don't matter, this is clearly a defective part, we'll get Honda to send a new one right away!"
So they're replacing my windscreen motor and rear shock under the 3-year, unlimited mileage warranty - and even going to get the shock upgraded a little!!! Wheeee!!!
Old guy vs. new guy:
on tires:
"If you paid 50% or more too much buying them here, you can leave the bike with us for three weeks and we'll get them mounted for you. Don't count on the same thing you ordered though..." vs. "Sure, we'll mount a new tire you bought on the net. Would you like it done while you wait or can you leave it with us until Lunch?"
on routine maintenance work:
"Leave it with us for three weeks and we'll see if we can get your oil changed..." vs. "Sure! I can change your oil in 30 minutes while you wait!"
on warranty work:
"That bug splat isn't stock. I don't think we'll be able to warranty that..." vs. "Aww - those mods don't matter, this is clearly a defective part, we'll get Honda to send a new one right away!"
So they're replacing my windscreen motor and rear shock under the 3-year, unlimited mileage warranty - and even going to get the shock upgraded a little!!! Wheeee!!!