Wal-N2brk
08-28-2005, 08:39 PM
I called them to ask about a Fieldsheer jacket to replace mine that I crashed in. They said they could have it there in a few days and wanted my info., including CC info. I gave it.
I called a few days later and they had the jacket. I went there to get it, and the sleeves were way way short. The sales guy agreed, and referred me to the mgr. and she told me that they aren't responsible for Fieldsheer's bad quality control. That's customer service? I refused to take it, since it was flawed, came halfway up my forearms, and they told me they were going to charge me 20% for restocking... WHAT!
After duking it out with this girl, she agreed to waive the 20% fee. She told me that she could not offer me a receipt since they do refunds in a batch at night. BIG MISTAKE. I was refunded all but 20%. I disputed the charge through Discover, and Kneedraggers lied. Discover told me that I was taken by these people and beat for the 20% since I didn't get anything before I left that committed them to giving me back my money. HOWEVER, Discover's Dispute Dept. (brace yourself) told me that they realized that I was rooked and wanted to make me happy, so *THEY* gave me a credit in the amount of the 20%. I was shocked! Discover took this out of their own pocket... WOW.
I was lied to by Kneedraggers.com . They bashed Fieldsheer, rather then deal with the problem. They also cheated Fieldsheer by keeping the gift certificate I received when they looked at my damaged jacket and could not repair it.
I'm sure that others may have had a good experience with this company, but I certainly did not. I suggest that you consider this when thinking about buying from kneedraggers.com .
Wallace Shults
I called a few days later and they had the jacket. I went there to get it, and the sleeves were way way short. The sales guy agreed, and referred me to the mgr. and she told me that they aren't responsible for Fieldsheer's bad quality control. That's customer service? I refused to take it, since it was flawed, came halfway up my forearms, and they told me they were going to charge me 20% for restocking... WHAT!
After duking it out with this girl, she agreed to waive the 20% fee. She told me that she could not offer me a receipt since they do refunds in a batch at night. BIG MISTAKE. I was refunded all but 20%. I disputed the charge through Discover, and Kneedraggers lied. Discover told me that I was taken by these people and beat for the 20% since I didn't get anything before I left that committed them to giving me back my money. HOWEVER, Discover's Dispute Dept. (brace yourself) told me that they realized that I was rooked and wanted to make me happy, so *THEY* gave me a credit in the amount of the 20%. I was shocked! Discover took this out of their own pocket... WOW.
I was lied to by Kneedraggers.com . They bashed Fieldsheer, rather then deal with the problem. They also cheated Fieldsheer by keeping the gift certificate I received when they looked at my damaged jacket and could not repair it.
I'm sure that others may have had a good experience with this company, but I certainly did not. I suggest that you consider this when thinking about buying from kneedraggers.com .
Wallace Shults