It finally turned out ok, but here's what happened. Back in June, I ordered a new front tire for the ST. This weekend, I went to put it on. Took the wheel off the ST, took the old tire off, ready to put on the new tire. I get the new tire out of the packing cardboard and set it on top of the wheel and notice it looks too small. The invoice said I ordered an 18, but they sent me a 17 inch tire. I called them and the lady said that since it was past 60 days, I would be responsible for the shipping back. WHAT??? I hung up. I decided to call back to talk to a supervisor. I would understand if I had changed my mind on the tire, or if I had ordered the wrong size, but this was THEIR mistake. The same lady (Whitney) answered. I asked to talk to a supervisor. She asked why and then tried to tell me the same policy. I told her my feelings and she put me on hold for about 5 minutes. Finally, a supervisor got on the phone and said he would email me a shipping label for them to pay for return shipping and send me the correct size tire that I ordered. My question is why do I have to demand to talk to a supervisor before they will correct their own mistake? That is not good customer service.
It also frustrated me even more because I had the bike in the way (with the front wheel off) and the wheel mounter bolted to the floor where my Mustang usually sits in the garage. Now I have to wait a week to get the bike back together.
If I ever order from them again, I sure am going to check the correctness of the order as soon as it comes.
It also frustrated me even more because I had the bike in the way (with the front wheel off) and the wheel mounter bolted to the floor where my Mustang usually sits in the garage. Now I have to wait a week to get the bike back together.
If I ever order from them again, I sure am going to check the correctness of the order as soon as it comes.