Heated Gear Repair

Ashley

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Thanks Paul. I hope I don't need them, but I don't have much faith in getting a 'square deal' from the new Gerbing/Glyde if I do have an issue. This at least gives me a choice.
I had to send a jacket back for repair a year or two ago just after new ownership and I was very pleased with service. I was told up front it would cost $20 I believe but turned out to be free.


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STraymond

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I especialy like the part where the repair service will bill the mfg. for items still under warranty.
 

SteveST1300

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I read someplace that the Gerbing family is making their gear again its under a different name now but they are back in the business
 

Uncle Phil

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I had to send a jacket back for repair a year or two ago just after new ownership and I was very pleased with service. I was told up front it would cost $20 I believe but turned out to be free. Sent from my iPhone using Tapatalk
It certainly is confusing as it seems to be a moving target. A lot of 'noise' on the Internet about it. I hope I don't have to find out ... ;-)
 
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I recently returned a wireless controller for repair that was obvious abuse caused by me. They replaced the unit, no charge.
 

Uncle Phil

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I recently returned a wireless controller for repair that was obvious abuse caused by me. They replaced the unit, no charge.
Ron - I think the big issue is the 'old' Gerbing stuff that had a 'lifetime' warranty on it (not the new stuff) - which was one of the reasons many of us went with that brand. I hope I am wrong if I ever need a repair going forward. My T5 gloves have crapped out twice, and I just recently replaced the connectors that failed myself. I just bought a pair of WarmNSafe gloves just to have a backup.
 

bikerdrumr

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Ron - I think the big issue is the 'old' Gerbing stuff that had a 'lifetime' warranty on it (not the new stuff) - which was one of the reasons many of us went with that brand. I hope I am wrong if I ever need a repair going forward. My T5 gloves have crapped out twice, and I just recently replaced the connectors that failed myself. I just bought a pair of WarmNSafe gloves just to have a backup.
I just posted the thread "Kinda fed up" before reading this. This is my exact issue and thought. I'm frustrated I have yet another issue and I cannot go without heated gear this time of the year. I'm thinking about getting all new stuff. Maybe I should have back-ups as you have.
 

SupraSabre

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I bought one of the Tour Master Synergy jacket liners when they first came out. I'm still using it, but I threw away their idiotic controller after the second or thrid burned up. I have modified the liner to a Warm-N-Safe wireless remote controller and love it that way.

I have had to repair connectors a few times, but now this liner is now starting to get a couple of hot spots in the arms and elbows. I've been looking to replace it with a Warm-N-Safe liner because they come with separate wires for the liner and gloves. And speaking of gloves, I'm on my second set of Synergy Gloves too. I still have the first set, but I had to replace the connectors a few times.

I do wished the gloves were a little better at below 40F! But at least my hands aren't pop-cycles after an hour and when I get to work, like they use to be!
 

Uncle Phil

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I just posted the thread "Kinda fed up" before reading this. This is my exact issue and thought. I'm frustrated I have yet another issue and I cannot go without heated gear this time of the year. I'm thinking about getting all new stuff. Maybe I should have back-ups as you have.
I came to that conclusion a good while back on back-ups. With the hand problems I have (when they get cold they turn into useless stumps), I would be in deep trouble if mine failed on the road. Fortunately, a board member had some Gerbing Gear in my size that he was selling, so that helped. My 'backup' Powerlet controller failed, so I pitched it and got a WarmNSafe wired controller. I now have three pairs of heated gloves - Gerbing G3, Gerbing T5, WarmNSafe Ultimate Touring, two old style Gerbing jackets, two old style Gerbing pants, two sets of heated intersoles, and a Gerbing controller and a WarmNSafe controller. And if all else fails, I still have my ancient Widder heated gear just in case! :D BTW, I wired up a little coax 'harness' that allows me to plug my gear straight into my heated connection on my ST1100s if the controllers fail - made from the connectors from my old failed Powerlet controller. I like backup of my backup - when you're a long way from the house, it's proven nice to have.
 
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