Hi Guys.
I generally do NOT like to post anything negative about anything or anyone, and I will say that I hope there is nothing going on with this company. Let me explain.....
Purchased a set of the adjustable footpeg lowering brackets for my ST. Great build quality, ease of install, etc. Didn't really care for the angle that it kind of splays your legs out, but the extra legroom was great. Took it for a ride and VERY quickly discovered that you have very limited lean angles, so much so that it could pose a serious safety concern. My shoes would scuff upon touchdown on what I would consider a mild sweep. No big deal, but the hard parts of the bracket would not be forgiving if THEY scraped. Ever had a bicycle kickstand fall down on you when you were a kid and have the bike pogo? Not so bad on a 25lb bicycle, but not with 700lbs. So.......I contacted them and managed to get a hold of Diane {who was very helpful} and she told me to send them back. She even AGREED that there were a number of clients that had the same experience on this bike with those brackets. I didn't even want my money back, and told her I could use other stuff. Then the fun begins......send them back, call her / e-mail her about 10 times..... she acknowledges receipt then tells me "all I have to do is check them in and I'll get back to you". That was almost 4 weeks ago. E-mails, phone calls {no answering machine} and even tried faxing, maybe 20 times......always busy {fax}, dead phone {ring-ring-ring-answer, no machine or voice mail}or no returned e-mail. I simply cannot get a hold of anyone there!
To not get a return phone call and at least an acknowledgement cost her a customer. Called my C/C company today to arrange a charge back. I'm stating this to all of my fellow ST riders so they don't get caught up in whatever mess they are in.
Not happy right now...
Bob
I generally do NOT like to post anything negative about anything or anyone, and I will say that I hope there is nothing going on with this company. Let me explain.....
Purchased a set of the adjustable footpeg lowering brackets for my ST. Great build quality, ease of install, etc. Didn't really care for the angle that it kind of splays your legs out, but the extra legroom was great. Took it for a ride and VERY quickly discovered that you have very limited lean angles, so much so that it could pose a serious safety concern. My shoes would scuff upon touchdown on what I would consider a mild sweep. No big deal, but the hard parts of the bracket would not be forgiving if THEY scraped. Ever had a bicycle kickstand fall down on you when you were a kid and have the bike pogo? Not so bad on a 25lb bicycle, but not with 700lbs. So.......I contacted them and managed to get a hold of Diane {who was very helpful} and she told me to send them back. She even AGREED that there were a number of clients that had the same experience on this bike with those brackets. I didn't even want my money back, and told her I could use other stuff. Then the fun begins......send them back, call her / e-mail her about 10 times..... she acknowledges receipt then tells me "all I have to do is check them in and I'll get back to you". That was almost 4 weeks ago. E-mails, phone calls {no answering machine} and even tried faxing, maybe 20 times......always busy {fax}, dead phone {ring-ring-ring-answer, no machine or voice mail}or no returned e-mail. I simply cannot get a hold of anyone there!
To not get a return phone call and at least an acknowledgement cost her a customer. Called my C/C company today to arrange a charge back. I'm stating this to all of my fellow ST riders so they don't get caught up in whatever mess they are in.
Not happy right now...
Bob
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