Cardo Packtalk Slim died

[dmulk]

I have to say, Cardo seems to be a hell of a company to work with. Much more responsive than Sena. They also seem to "do the right thing" like releasing a free firmware update for the software limited Smartpacks that essentially makes them a Packtalk. They did this a couple years after they realized that the units weren't going to sell. Way to support both their vendors and customers. Pretty cool. Conversely, Sena seems to just "abandon" supporting their products and wants you to buy a new one more often than not (SR10 is a good example of this).

<D>

 

[Woodchuck]

Mine did the same thing 2 weeks ago, the shop that I bought it at is going to look after the return to Cardo for me. Keep you posted.

 

[iflyvfr]

I do have an update. After receiving the replacement unit DOA, Cardo sent me a 2nd replacement unit. The 2nd replacement unit works fine and I was able to update the firmware to the latest 5.* version. I decided to open up the other DOA unit rather than throw it in the trash...being doing that with old electronics forever... I suspected a bad battery or something. Luckily I had the tiny screw driver needed with a star pattern. I opened the battery compartment and observed that this compartment also contains a small circuit board. Immediately, I saw a small plastic 4-wire connector was askew, at an angle, and was not properly seated. I pushed that plug back in and voila...the 2nd unit now works too. Cardo had some long hold times on the phone with tech support. They're aware of the fragility of the USB connector. In the end they were responsive to honoring a warranty. I just think they have some QC and design issues right now.

 

[kiltman]

I do have an update. After receiving the replacement unit DOA, Cardo sent me a 2nd replacement unit. The 2nd replacement unit works fine and I was able to update the firmware to the latest 5.* version.

Which website did you use to get the update? I haven't been able to update mne as they were experiencing issues.

 

[jspringator]

I was planning on updating mine through the phone app. Open the app sync the phone and hit update. Haven’t tried it yet.

 

[kiltman]

I’m currently on the website and have updated one of my units, working on the second one now

 

[iflyvfr]

Which website did you use to get the update? I haven't been able to update mne as they were experiencing issues.

You can find the "Get an Update" box here. As I recall you'll need to use Google Chrome or Firefox.