dmulk
Dan Mulkiewicz
Awesome!! ridecool.com - A vendor that goes the extra 1.8 Miles.
So, two weeks ago, based on a recomendation from Finewest, I purchased a cooling vest (This one: http://www.ridecool.com/sport.htm) from www.ridecool.com .
It arrived no problem, but when I tried it on, I had found that I had ordered 1 size too big.
On Friday evening, well after all normal businesses were closed, I used the Contact Us web page on their site to ask if there was any way I could swap the vest and get a new one by this Wed. I am leaving for WeSTOC at the end of this week and really wanted this for the trip.
To my utter surprise, I got a call from Mike Getzendanner (the owner) on Saturday morning and he proceeds to tell me there would be no problem getting me a vest by Wed. The only issue was that he didn't have the color I originally ordered in the new size. After a brief discussion, he mentions that his supplier is only 1.8 miles from my work and that he would be happy to call them on Monday to arrange for an over the counter exchange. (And please don't email me asking who his supplier is - I won't tell you. )
This morning, like clock work, I get a call from Mike telling me who to contact and that they would be happy to swap the vest for me. This not only saves on shipping, but I can do it on lunch and have plenty of time to pack it, etc!!
I really wish ALL internet vendors had Mike's "customer service" attitude.
If you are considering a cooling vest, please check out www.ridecool.com
Thanks!
<D>
So, two weeks ago, based on a recomendation from Finewest, I purchased a cooling vest (This one: http://www.ridecool.com/sport.htm) from www.ridecool.com .
It arrived no problem, but when I tried it on, I had found that I had ordered 1 size too big.
On Friday evening, well after all normal businesses were closed, I used the Contact Us web page on their site to ask if there was any way I could swap the vest and get a new one by this Wed. I am leaving for WeSTOC at the end of this week and really wanted this for the trip.
To my utter surprise, I got a call from Mike Getzendanner (the owner) on Saturday morning and he proceeds to tell me there would be no problem getting me a vest by Wed. The only issue was that he didn't have the color I originally ordered in the new size. After a brief discussion, he mentions that his supplier is only 1.8 miles from my work and that he would be happy to call them on Monday to arrange for an over the counter exchange. (And please don't email me asking who his supplier is - I won't tell you. )
This morning, like clock work, I get a call from Mike telling me who to contact and that they would be happy to swap the vest for me. This not only saves on shipping, but I can do it on lunch and have plenty of time to pack it, etc!!
I really wish ALL internet vendors had Mike's "customer service" attitude.
If you are considering a cooling vest, please check out www.ridecool.com
Thanks!
<D>
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