ST1100Y
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Prologue:
March 11, 2023: I'm ordering 2 pcs 64502MEWD20 STAY, SCREEN (clearly marked [in stock]) for my GF's NT700, finalize that order + shipment charges in order to get those ASAP
March 12, 2023: I'm seperately ordering several spares for my ST1100 (marked [out of stock]) finalize that order, accept the shipment charges, no rush on those...
Case:
Weeks go into the land, me frequently checking the status on my order 4973185 from March 11 for the NT, no changes: not handled, not shipped, nadda...
April 2, 2023: I'm opening a ticked, inquiring the whereabouts of my order from March 11, 2023...
April 3, 2023: I receive notification that my order has been shipped (surprise!) and that my ticket has been closed; I check the order status: that's all my items! NT700 and ST1100...
Claim:
They've charged me twice for shipment, but shipped only once...
So I'm emailing them again:
nope, ticked isn't "closed", you guys have overcharged me on shipment!
Their reply:
Without opening a claim they would have silently kept the overcharge...
March 11, 2023: I'm ordering 2 pcs 64502MEWD20 STAY, SCREEN (clearly marked [in stock]) for my GF's NT700, finalize that order + shipment charges in order to get those ASAP
March 12, 2023: I'm seperately ordering several spares for my ST1100 (marked [out of stock]) finalize that order, accept the shipment charges, no rush on those...
Case:
Weeks go into the land, me frequently checking the status on my order 4973185 from March 11 for the NT, no changes: not handled, not shipped, nadda...
April 2, 2023: I'm opening a ticked, inquiring the whereabouts of my order from March 11, 2023...
April 3, 2023: I receive notification that my order has been shipped (surprise!) and that my ticket has been closed; I check the order status: that's all my items! NT700 and ST1100...
Claim:
They've charged me twice for shipment, but shipped only once...
So I'm emailing them again:
nope, ticked isn't "closed", you guys have overcharged me on shipment!
Their reply:
Courtesy my A...Our ordering system charges shipping and handeling costs for every order.
Normally customers inform us if a double order has been placed or if a customer has forgotten to add a part to his order and placed an extra order.
We manually combine orders if needed and recalculate the shipping costs. Left over funds will be refunded to the customer.
If a customer places two orders with the intend to get them shipped separately.....we need to be informed because otherwise these orders will be shipped together as soon as all ordered parts are available for shipping.
If a "split" delivery is needed than we have to manually arrange the shipment of all available / in stock parts.
Just shipping of specific parts of an specific order is not possible.
Out of curtesy we will recalculate the shipping costs and refund the extra amount charged to the account we have received the payment from.
Without opening a claim they would have silently kept the overcharge...