Ok took the plunge on Friday Oct 17 and bought a pair of Synergy Gloves and a Vest liner from Montgomery Honda and Yamaha(100 miles away from me, closest dealer to me with items in stock). Wired it all up Saturday morning and the gloves lasted all of 2 minutes, vest worked fine. Had a red and dim orange led on the gloves and unable turn them off, so I called dealer they were very understanding and willing to do what I wanted to include sending a controller from another pair of gloves. I declined due to all the gloves coming in on the same order. Dealer was willing for me to return the items, I told them let me contact Tourmaster first and see if they'd send me a good controller. Called Helmet House Monday morning first thing and yes they're aware there's a problem with controllers and they ship me 2 new ones right out, took my name and address and everything, then I guess I screwed up and gave them too much info. I mentioned my dealer had been real nice and was willing to do what was needed to make it right, she then informed me that since I had bought from a dealer I'd have to return it to the dealer I asked why she was ready to send me the controllers before and she said that was their policy, I tried to explain that I was 100 miles from the dealer and such, she said that didn't matter, so I informed her what I thought of their customer service and told her I'd not be buying anything else made by Tourmaster. The gloves and Vest are back at the dealer (he took them back with no fuss and was not happy with the response I'd recieved from Helmet House). Side note My Gerbing Gloves, Jacket Liner and dual controller will be here tomorrow. Maybe I'm wrong for being POed about this but I just don't understand why one minute they're ready to send me the controllers and the next they say if I bought from a dealer it would have to go thru him, Where else do you buy except from a dealer? Oh well I'll get off the soap box now, sorry for the rant guys and girls.
Dan