OK, let me sure I understand ya... You turn the sensitivity all the way down? Counter clock-wise to minimum (or off) sensitivity?
I have mine set to mid-point.
Yes, start there and turn up, clockwise, as necessary.
Just curious, are you able to talk between helmets? Is the sound clear then? I just bought a Starcom1 system, too, but there appears to be a problem with mine. The headset 2 jack does not seem to function when I connect the 2nd headset. Also, the Bluetooth connection to my Motoral Razr has a fair amount of static. Another thing that I think I noticed is that when I have music playing from my iPod then I don't get any kind of chime when a call comes in. The music stops and I'm connected, no warning. When the music is not playing then I get a short ring tone before the call is answered.
Ok, a couple of things:
1) Headset 2 will only work if a headset is connected to Headset 1. This is how the StarCom1 turns on and off. If you are not getting any communication between Headset1 and Headset2, the first step is to turn on the sidetone for both headsets, see your manual towards the back. With the sidetone turned on you will hear yourself talk in your speakers. For you to hear yourself the starcom1 has taken the signal from your mic, processed it through the amplifier and transmitted it back to your headset speakers. If you study the wiring of the circuit you will find that the sidetone switch couples the output of the amp back to your speakers. This output is the same source for the other headset. Therefore if you can hear yourself, but your partner can not hear your, then there is either a wiring problem from the StarCom1 circuit board to the pigtail connector, or you have a problem with your second headset
Both of these can be determined by switch headsets.
If you can't hear yourself, then either you have a headset problem, or the Starcom1 is bad.
2) The static is most like caused be the cable picking up radiated emmisions from the ignition coil. Make sure the cable is ran along the inside of the frame under the gas tank. Also, in order to eliminate all of the noise in the system I needed to add a powerline filter. You can get them at your local automotive store. Mine is rated at 20 amps, and is the feed for my accessory fuse block.
3) I can not speak to the issues with the phone. I have not done this yet, and when I do it will be Bluetooth.