I recently notice that my Symtec hand warmers don't seem to be working. I have not dug into the problem yet as its really not could enough for them yet. But I had heard of others where the round rocket switch went bad because they are not waterproof. So I got on Symtec's website and ordered two extra rocket switches so I would have them if needed (cause if you have riden with me, you know I always find rain). Well two of them were $9.50 which was not to unreasonable and then a $4.50 shipping cost. I thought that was actually reasonable to for just the fact they have to pack in and send it out. Well I got the switches in the mail Saturday. And then yesterday I got a letter from Symtec with a $4.00 check in it. The letter said the items were small and they could send them US mail instead of UPS so they sent me a check to credit me back some of the shipping. I had never even thought anything about the shipping method and was pleased with the transaction, but it tells me a lot about the company if they go through the trouble of printing a $4.00 check and sending a letter to show you they are not cheating anyone. Always been happy with their product and will continue to reccommend them to anyone that ask.
The letter also said if I need to place another small order to give them a call when ordering and they will adjust the shipping cost at the time of ordering.
The letter also said if I need to place another small order to give them a call when ordering and they will adjust the shipping cost at the time of ordering.