Wanted to let everyone know of my recent customer service experience with Chaparral Motorsports.
I purchased a front tire for my ST, and I received a tire with a DOT date stamp of 2319.
Since I don't ride enough to get full use out of this tire before the 5 year shelf life would expire, I contacted them to see if they could replace the tire with one that was made in 2021 or 2022.
After making me wait a week without hearing back from them, I contacted them this morning to check on the case. A manager decided that, since that was still considered a "new" tire, that they would not replace it with a newer one.
I DO want to point out that the representative I dealt with (not the manager) was professional, pleasant, and was very helpful in assisting me with getting the nearly three year old "new" tire returned.
For a company that has been around since 1980, it is shocking to me that they would refuse my simple request.
When you buy milk, do you want the freshest milk, or one that expires within a week?
When you buy apples, do you pick the smoothest, shiny ones with no bruises, or pick the ones that are "kind of fresh"?
The sad part is, we're not really talking about produce here...we are talking about riders' LIVES.
I guess ChapMoto defines customer service differently than I do.
So, forum members, I will be doing everything in my power to let every single rider I know of my experience, and strongly urge them to NOT purchase from ChapMoto.
(sound of jumping down from soap box)
Rant over.
I purchased a front tire for my ST, and I received a tire with a DOT date stamp of 2319.
Since I don't ride enough to get full use out of this tire before the 5 year shelf life would expire, I contacted them to see if they could replace the tire with one that was made in 2021 or 2022.
After making me wait a week without hearing back from them, I contacted them this morning to check on the case. A manager decided that, since that was still considered a "new" tire, that they would not replace it with a newer one.
I DO want to point out that the representative I dealt with (not the manager) was professional, pleasant, and was very helpful in assisting me with getting the nearly three year old "new" tire returned.
For a company that has been around since 1980, it is shocking to me that they would refuse my simple request.
When you buy milk, do you want the freshest milk, or one that expires within a week?
When you buy apples, do you pick the smoothest, shiny ones with no bruises, or pick the ones that are "kind of fresh"?
The sad part is, we're not really talking about produce here...we are talking about riders' LIVES.
I guess ChapMoto defines customer service differently than I do.
So, forum members, I will be doing everything in my power to let every single rider I know of my experience, and strongly urge them to NOT purchase from ChapMoto.
(sound of jumping down from soap box)
Rant over.