How To Speak To A Corporate Human Not A Robot

[jdmccright]

Opposite story. In August 2025 I got my first set of hearing aids. Recently I have been having problems with one of them so I called their support line instead of using the chat bot for support. I ended up going thru two menus with two options each and had a human on the other end in minutes. I was amazed at the service a human can offer without getting my blood pressure thru the roof going thru menus and chat bots. Oh yea as of now my issue is resolved.

But I must say that this is a first in a long time.

IMO I think the fact that the product is made for, ah, more advanced aged people that they knew they would be frustrated or have difficulty with multiple menus, especially if their product wasn't working to hear the menus. Kudos to them.

Also IMO, two minutes is too long to get connected to anyone, but it's better than waiting a half hour while hearing the recorded voice repeatedly say "your call is very important to us"...uh huh, sure it is.

 

[Uncle Phil]

Also IMO, two minutes is too long to get connected to anyone, but it's better than waiting a half hour while hearing the recorded voice repeatedly say "your call is very important to us"...uh huh, sure it is.

Oh, your call is very important to them - but not your time!