Littlejohn64
3 Wheel ST'r
As some of you may remember, I had a problem with a coolant leak / overheat issue back at the beginning of March. When it was all resolved, they had replced the water pump seal as well as the water pump (due to a sheared shaft) They also replaced the wax unit for an idle issue, and performed the 16K service. Ive put right at 4000 miles on it since then, and it performed flawlessly until about 2 weeks ago. It developed a quite substantial coolant leak. Since I pre-paid my next 3 years worth of service, and it was due for the 20K service anyway, I dropped it off at Honda of Houston to have the work done.
They called today to say it was ready (had to order parts). Turns out it was the pump seal leaking again, and they also replaced the pump (impeller and shaft) again as well I am told. The service writer couldnt give me much more detail than that, but Im gonna see if I can jaw with the mech when I go pick it up. They also replaced the fuel return line between the top and bottom tank (under warranty) since you may remember it was leaking the morning I left for my Daytona trip, but they didnt have one in stock, so cut it off and reattached it ala field repair. I had them order one then and hold it til this (20K) service.
All in all, The service this time was pretty good. If I had two complaints, they would be as follows, but I do understand the logistics of running a repair shop that services many multiple types of bikes;
1) No parts in stock, almost never. They usually have to order them and they recieve shipments once, maybe twice a week.
2) They seem to have only one mechanic that is capable/trustworthy enough to work on an ST1300 or a Goldwing. If he is off when you need yours worked on, they ask you if its OK to wait til he gets back from his days off. I always agree, as if I dont, I know they will just put some monkey on it and probably really mess somethin up. I am going to suggest to the Service Manager next time im in there that they contemplate the idea of a little cross-training.
Thats it for now, more details as I get them or when it breaks again. (May have to look into an extended warranty, just in case Ive got something eating up water pumps)
They called today to say it was ready (had to order parts). Turns out it was the pump seal leaking again, and they also replaced the pump (impeller and shaft) again as well I am told. The service writer couldnt give me much more detail than that, but Im gonna see if I can jaw with the mech when I go pick it up. They also replaced the fuel return line between the top and bottom tank (under warranty) since you may remember it was leaking the morning I left for my Daytona trip, but they didnt have one in stock, so cut it off and reattached it ala field repair. I had them order one then and hold it til this (20K) service.
All in all, The service this time was pretty good. If I had two complaints, they would be as follows, but I do understand the logistics of running a repair shop that services many multiple types of bikes;
1) No parts in stock, almost never. They usually have to order them and they recieve shipments once, maybe twice a week.
2) They seem to have only one mechanic that is capable/trustworthy enough to work on an ST1300 or a Goldwing. If he is off when you need yours worked on, they ask you if its OK to wait til he gets back from his days off. I always agree, as if I dont, I know they will just put some monkey on it and probably really mess somethin up. I am going to suggest to the Service Manager next time im in there that they contemplate the idea of a little cross-training.
Thats it for now, more details as I get them or when it breaks again. (May have to look into an extended warranty, just in case Ive got something eating up water pumps)