Late last year @Ryan_B gifted me the socket and bracket portion of a Powerlet (PKT-028) Honda ST1300 2002 - 2007 Dual Rear Kit. (Amazon link because Powerlet no longer produces it).

It was missing the harness to connect it to the bike and I was having a lot of trouble sourcing the specific connector and terminals needed to connect to what remained so I could build my own harness.
I visited their current website and found that this product isn't current, so I sent them a message via their "Contact Us" page. A short while later I received a reply from Jake asking me to call their 800 number to discuss what I needed, which I did this past week.
I explained how I came to get the sockets and bracket for the ST1300 and that I only needed the connector and terminals to make my own harness. He just said, "I can whip one up for you" and asked for a mailing address. I gave him that and asked what this would cost. "No charge."
Today I received the harness along with an extra connector and terminals that I can use to wire those sockets into a fuse panel I intend to add later.
What great customer service! Now I'm giving them the best word-of-mouth advertising that any company can wish for. Thanks Jake. Oh and thanks @Ryan_B too!
Powerlet Reacquired by Original Founders

It was missing the harness to connect it to the bike and I was having a lot of trouble sourcing the specific connector and terminals needed to connect to what remained so I could build my own harness.
I visited their current website and found that this product isn't current, so I sent them a message via their "Contact Us" page. A short while later I received a reply from Jake asking me to call their 800 number to discuss what I needed, which I did this past week.
I explained how I came to get the sockets and bracket for the ST1300 and that I only needed the connector and terminals to make my own harness. He just said, "I can whip one up for you" and asked for a mailing address. I gave him that and asked what this would cost. "No charge."
Today I received the harness along with an extra connector and terminals that I can use to wire those sockets into a fuse panel I intend to add later.
What great customer service! Now I'm giving them the best word-of-mouth advertising that any company can wish for. Thanks Jake. Oh and thanks @Ryan_B too!
Powerlet Reacquired by Original Founders