I got a Sena 10 last December and it works fine once I get it to turn on. I know that you have to hold the Jog and Phone button for one second to turn it on. With my unit I have to sometimes do this three or four times before it will come on. And I have to press really hard on the Phone button to finally get it to turn on. I sent a note to Sena asking about the matter and I got a short note back saying I should push a paper clip end into the reset hole which would reset the device to factory specs. Does this sound right and has anyone else had a problem like this?