Afan
... and this is my real name.
Usually I order my Honda parts from Partzilla. The lowest price and free shipping on an order over $150.
But what happened to today was kinda disappointing. Ordered one gasket and 2 O-rings ($7.93) and shipping fee was $9.95 for two day delivery (standard shipping $7.95). The problem was I forgot to add to the shopping cart the fuel filter. So, I contact them to add this item to avoid additional shipping fee. I first had Live Chat (10 minutes after I made the order), and then called twice (20 minutes after I made the order). The person from Live Chat told me that the order is already "locked down" by shipping department and nothing can be changed?!? After 5 minutes? I called them anyway and the person on my first call said that their system is down and he can't do anything - I have to call in about 30 minutes. Of course, I called immediately and other person responded and she said the same thing as the person from Live Chat - there was nothing she can do to make me happy - I have to order the fuel filter separately ($13.xx) and pay the shipping fee again ($9.95).
Wow! I think they lost me as customer from now on. I will rather pay a bit more at other online store and have customer service eager to help me in case of an issue...
But what happened to today was kinda disappointing. Ordered one gasket and 2 O-rings ($7.93) and shipping fee was $9.95 for two day delivery (standard shipping $7.95). The problem was I forgot to add to the shopping cart the fuel filter. So, I contact them to add this item to avoid additional shipping fee. I first had Live Chat (10 minutes after I made the order), and then called twice (20 minutes after I made the order). The person from Live Chat told me that the order is already "locked down" by shipping department and nothing can be changed?!? After 5 minutes? I called them anyway and the person on my first call said that their system is down and he can't do anything - I have to call in about 30 minutes. Of course, I called immediately and other person responded and she said the same thing as the person from Live Chat - there was nothing she can do to make me happy - I have to order the fuel filter separately ($13.xx) and pay the shipping fee again ($9.95).
Wow! I think they lost me as customer from now on. I will rather pay a bit more at other online store and have customer service eager to help me in case of an issue...