From a couple years ago, related to Ford's class action suit related to their (dry clutch, as I understand it) for the Fiesta and Focus , "Ford has proposed an updated settlement of a minimum of $30 million in cash reimbursement in a class-action lawsuit over problems with dual-clutch automatic transmissions in Focus and Fiesta vehicles."
Yup -
ALL manufacturers muff something from time to time and produce crummy products - so having a problem isn't..._"
the problem". The way in which they
handle these problems is actually the most important thing.
In my experience, Honda warranty claims can be quite difficult - but fortunately for them and their customers, they seem to have relatively few issues.
My sister has been a loyal Honda CRV owner for many years - but her latest vehicle (I think it is a 2018 or 19), has had airbag recalls, air conditioner problems and several other things. Through all of these problems, her dealership has been slow, unhelpful and even disrespectful at times - plus the supply of revised parts has been at a
glacial speed. Getting a new airbag took nearly
two years FFS - despite that fact that it is a government mandated critical safety item.
OTOH, Hyundai / Kia has had dreadful durability problems with their 2.0 and 2.4 litre Theta (and other model) engines. These are related to lubrication system contamination from manufacturing boo-boos that often lead to catastrophic crankshaft bearing failures. From what I gather, the company has applied a
very liberal policy with a huge number of customers that basically gives people a loaner for a week or so and a brand new short-block installed in their car -
regardless of age, milage, vehicle condition or even the availability of maintenance records. I am familiar with one dealership that does about 2-5 short-block installs
per week - and has been doing this for several years. I can only imagine how much this costs the OEM - it would be absolutely in the billions of dollars - not even including the lawsuits for burned down homes and apartment buildings caused by engine fires etc.
Now, you might very well say that
Hyundais aren't as good as
Hondas - but when the response to problems and resulting warranty services of the two companies are compared....
Pete